Please feel free to contact us and we will be replay in 24 hours if you have any problem in before or after purchase. We are committed to providing each customer with the highest. Standard of customer service.
Point of Contact
FORBUSITE headquarters
350 Burman Blvd
Calverton, NY 11933
US
yaohj1986@hotmail.com
info@forbusitehats.com
FAQ
We've created this FAQ to help with the most common questions we receive, it saves us the time of waiting for a reply to the question. Please take a moment to review this before e-mailing with your question, to make sure the answer isn't already here.
The fully secure server software encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access. FORBUSITEHATS.com does not sell, trade, or loan out your personal information to others. We process your credit or debit card data in a secure manner and all credit card information is encrypted and protected by:
Verisign Secured Credit Card Processing
Comodo SSL
Web Server Certificates
Even if you don't have a credit or debit card, you can still make a payment with Paypal, personal check, or money order.
Yes, please contact and tell us the Quantity for specific discounts.
We offer free U.S. Postal shipping for qualified domestic orders. For more information, please visit our Free Shipping page.
It may be possible that such an item is scheduled to be restocked. However, many of our items are seasonal, which are available in only limited quantities. Please Contact Us for more information.
We make every effort to display our items as accurately as possible with our actual product, but do keep in mind that the color may vary depending on the monitor and monitor settings. We also write a detailed description of the product for every item with more information for you to help determine the color/size/material and make of the item.
No. The sales tax is currently payable.
If you placed an order online or by phone, you'll receive an order confirmation email shortly. Please review and save this email because it will provide your order number, shipping address, and product(s) ordered.Your order will be processed in 1-2 business days. When your order is shipped via UPS or USPS, you will also receive a shipment notification email with tracking numbers shortly after it is processed.If you placed an order while logged on your FORBUSITE.com account, you can check your order status by going to the My Account section at any time. Only registered customers may log in and be able to check their order status and tracking.
We accept Visa, Master Card, Discover, American Express, e-gift certificates, PayPal and Amazon Payments for our online and phone orders. For all other orders, we accept checks or money orders.
We accept only international money orders that can be cashed in the United States. Any money order that cannot be cashed will be sent back.
Shipping is calculated based on weight, volume (of package), destination, and the delivery method selected by the customer. To calculate the shipping charge, add the desired items into the shopping basket. In the shopping basket page, on the lower left-hand-side: type in the zip code, select the country, and click on "Calculate SHIPPING.
Please refer to our Shipping Policy page.
USPS or UPS.
We email you the tracking information for all UPS and USPS shipments shortly after your order is processed. Note that USPS First-Class International mail is NOT trackable. If you have not received a tracking number in your email, please Contact Us. For more information, please visit our Shipping Policy page.
If a package is marked "delivered,” it is unlikely that it is in the carrier’s (USPS or UPS) possession. Therefore, the first thing to do is to check with other household members and neighbors about the delivered package. Also check the areas around the house for possible spots where a package could have been left. If unsuccessful, please contact the carrier directly with the tracking number to inquire about your package.
As a last resort, please let us know as soon as possible, and fill out our Loss Claim Form. We will file a loss claim with the carrier once your form is received. If such a report is filed, we'll have to wait until the carrier finishes the investigation. Investigation could take up to a month. If the carrier agrees to honor a refund, we'll process the refund based on their decision. We will not be responsible for any delays or errors caused by the carrier, exclusive of guaranteed shipping methods.
Please call us or send us an email immediately through our Contact Us page. Once your order is being processed, we cannot guarantee that it will be able be canceled, but we will try our best to locate and intercept it. If your order has already been processed, it cannot be canceled.
Note: If you refuse a delivery and the package returns to us, shipping fees will NOT be refunded. Furthermore, for all refused UPS shipments, return postage will be deducted from your refund.
For any discrepancy, please report it to us within 72 hours upon arrival of product(s) and one of our associates will assist you on how to solve this matter. Otherwise, we will assume that there is no problem with the order. Examples of discrepancy include wrong item, wrong color, wrong quantity, defective, or missing items.
For detail information, please see our Return Policy.
For all refunds, we process within 2 business days of receiving the return package. The refund is in the form of the original payment method, and it will take several days (2 - 3 business days average) for your credit card company or bank to process and post it on your statement.
For all exchanges, we will re-ship for free as long as customer pays the return shipping to us and follows our policy exchange policy. Customer pays any incurred cost of exchanging (e.g. difference of item cost). For more detail, please see our Return Policy.
If the customer misses the shipping carrier's multiple delivery attempts, or decides to refuse the package delivery, we'll process the refund based on our Return Policy. Note that for all refused UPS shipments, return postage will be deducted from your refund as well.
If the returned package does not follow our return policy, a restocking fee may be charged. We do this to minimize the cost of the time and labor so that we can continue to be competitive and maintain low prices.
Order information and history available.
Save payment information and address for a speedy checkout.
Receive promotional emails (can opt out).
Leave comments or feedbacks on products you like or dislike.
We greatly appreciate your feedbacks and comments about specific or general products and/or our services! Your expressed opinions helps other potential customers to make an informed decision. It also helps us realize what our customers want!
Simply click Login, and write a review under "Ordered Items."
Or, if you need assistance, please e-mail us at any time info@forbusitehats.com
yaohj1986@hotmail.com
Online only.
Contact us for any questions or comments!
We ship directly to many countries outside of the United States. Please make sure to select your country first when filling out the billing/shipping information. Also, your address must be the same as the address on billing information (Credit Card, Paypal). For the list of countries we ship to, please see our International Shipping page.
The only way to know in advance how much your shipping will be is to add your desired items into your shopping cart. Once the items are added, you may input your country code, your country, and click "Calculate SHIPPING.” For more information, please Contact Us.
We do not charge any additional fees, but you may be charged customs duties or taxes on your package once it reaches your country. We do not pay for customs duties or taxes. If a shipment incurs such charges, the customer is responsible. Please contact your local customs office or post office for more information on your country's customs policy.
We may add insurance on some shipments (see Shipping Policy), and if a package is insured, a loss or damage claim can be filed. If your claim does not follow our policy (e.g. late claim, inaccurate information, or missing paperwork) your claim will be denied. For details, please visit our Return Policy page.
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